Local plumbing and heating firm JWilson have been making significant strides in establishing themselves as the supplier of choice for commercial and domestic clients alike in and around the Rutland and Stamford area and further afield. A business with great ambition that we’re proud to have been working with since 2011.
Over the years, 23ccc have been responsible for JWilson’s branding, advertising design, website development and more recently, a project management database application.
This complex application has been developed by 23ccc to obtain and retain their customers and manage the workload of the day-to-day running of business operations. The application has grown with the business and today handles the following work:
- Convey the message
- Manage the work
- Create proposals
- Deploy the engineers
- Manages employees’ timesheets
- The potential to link up to Xero
- Create engineer certificates
The time saved compared to working with paper-based management is impressive. Transitioning to electronic Engineer timesheets alone have saved a day’s-worth of administration per week.
Project Management Database at a glance
- Job management including stages and status
- Job notes and administration notes
- Engineer calendars and deployment
- File and document management
- Engineer mobile web app for job information
- Engineer electronic timesheets
- Different versions for Engineers, Admin, Management and Customers
- Requesting engineering work
Not only can JWilson administer their own work, but key clients create work orders directly in the system in their web browser, including a number of estate agencies managing their let properties plumbing and heating requirements.
The application is far from a rigid ‘off the shelf’ CRM system. Its flexibility and bespoke nature ensures that it is future-proofed to enable the system to grow and adapt with the business.
It’s an absolute pleasure to work with JWilson and their team to help them drive their business forward.
For more information visit jwilsonplumbing.co.uk
Services 23ccc provide to the JWilson Plumbing & Heating:
Web application hosting
Domain name registration and DNS management